Privacy Policy
Last Updated: September 7, 2026
Review Scale (“Review Scale,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit information through our advertisements or lead forms, or use our products and services (collectively, the “Services”).
By submitting your information to Review Scale or using our Services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, including when you submit a form through our website, Facebook, Instagram, or another advertising platform.
This information may include:
Full name
Business name
Email address
Phone number
Business address
Information about your business
Information about your current review or reputation-management process
Information you provide when requesting a demo, consultation, or more information
Other information you voluntarily submit
We may also automatically collect certain technical information when you visit our website or use our Services, including:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website or advertising source
Approximate geographic location
Website usage information
Cookies and similar technologies
2. Information Collected Through Advertising and Lead Forms
Review Scale may advertise its Services through third-party advertising platforms, including Meta platforms such as Facebook and Instagram.
When you submit a lead form through one of our advertisements, the information you provide may be transmitted to Review Scale for the purposes described in this Privacy Policy.
We may use information submitted through advertising lead forms to:
Contact you regarding Review Scale
Respond to your inquiry
Schedule a demonstration or consultation
Provide information about our Services
Determine whether our Services may be appropriate for your business
Provide customer support
Communicate with you regarding products and services you have requested
Send relevant marketing communications where permitted by applicable law
Submitting a lead form does not require you to purchase Review Scale.
3. How We Use Your Information
We may use the information we collect to:
Provide and improve our Services
Respond to inquiries and requests
Contact prospective customers
Schedule calls, demonstrations, or consultations
Provide information about Review Scale
Process subscriptions and payments
Provide customer support
Send transactional communications
Send marketing communications where permitted by applicable law
Analyze and improve our advertising and marketing efforts
Detect and prevent fraud, abuse, and security incidents
Maintain and improve the security and functionality of our Services
Comply with legal obligations
Enforce our agreements and policies
We do not sell your personal information for monetary consideration.
4. Phone Calls, SMS, and Email Communications
If you provide your phone number or email address, Review Scale may use that information to contact you regarding your inquiry, requested services, demonstrations, consultations, or other communications related to Review Scale.
Where required by applicable law, we will obtain appropriate consent before sending marketing text messages or other communications requiring consent.
You may opt out of marketing emails by using the unsubscribe instructions included in those communications.
For SMS messages, you may opt out where applicable by replying STOP or by contacting us directly.
Opting out of marketing communications does not necessarily prevent us from sending communications that are necessary to provide a service you have requested or to manage your account.
Message and data rates may apply to SMS communications depending on your mobile carrier and plan.
5. Customer Information
Businesses that subscribe to Review Scale may use our Services to manage information relating to their own customers, leads, or contacts.
Such information may include:
Customer names
Phone numbers
Email addresses
Review information
Appointment or service information
Communication history
Customer responses
Other information submitted by the business
When Review Scale processes information on behalf of a business customer, that business generally determines how and why the information is processed.
Businesses using Review Scale are responsible for providing appropriate notices and obtaining any consents required by applicable law before submitting personal information to our Services or using our communication features.
6. AI-Powered Features
Certain Review Scale features may use artificial intelligence or automated technologies to assist with customer communications, responses, analysis, or other functions.
Information processed through these features may be shared with third-party technology providers when necessary to provide the requested functionality.
Review Scale does not knowingly use customer information submitted through the Services to train publicly available artificial intelligence models without appropriate authorization.
7. How We Share Information
We may share information with trusted third-party service providers that help us operate our business and provide the Services.
These providers may include companies that provide:
Cloud hosting and infrastructure
Customer relationship management
Payment processing
SMS and telecommunications services
Email delivery
Analytics
Customer support
Artificial intelligence services
Security and fraud prevention
Advertising and marketing technology
These service providers are permitted to access information only as reasonably necessary to perform services on our behalf.
We may also disclose information:
When required by law
In response to a valid legal request
To protect the rights, property, or safety of Review Scale, our users, or others
To investigate fraud, abuse, or security incidents
To enforce our agreements
In connection with a merger, acquisition, financing, sale of assets, or similar business transaction
8. Advertising Platforms
Review Scale may use third-party advertising platforms, including Meta, to promote our Services and generate leads.
These platforms may collect or receive information in accordance with their own privacy policies and terms.
Information you submit directly to a Review Scale lead form may be provided to Review Scale so that we can respond to your request.
We do not control the privacy practices of third-party advertising platforms and encourage you to review their applicable privacy policies.
9. Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to:
Operate our website
Remember preferences
Analyze website traffic
Understand advertising performance
Improve our Services
Maintain security
Measure marketing effectiveness
You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide our Services
Respond to inquiries
Maintain business records
Provide customer support
Comply with legal obligations
Resolve disputes
Enforce agreements
Prevent fraud and abuse
Maintain security
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
However, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee absolute security of your information.
12. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your information is used
Object to or restrict certain processing
Request a portable copy of certain information
Withdraw consent where applicable
Opt out of certain marketing communications
To exercise applicable privacy rights, contact us using the information provided below.
If you submitted information to a business that uses Review Scale, that business may be responsible for responding to certain requests concerning information it controls.
13. California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws.
These rights may include the right to:
Know what personal information is collected
Request access to personal information
Request deletion of personal information
Request correction of inaccurate personal information
Opt out of certain sales or sharing of personal information
Exercise other rights provided by applicable California law
Review Scale does not sell personal information for monetary consideration.
You may submit a privacy request by contacting us using the information below.
14. Children's Privacy
Our Services are not directed toward children under 13 years of age.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
15. Third-Party Websites and Services
Our website or Services may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of those services before providing them with personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We may also provide additional notice when required by applicable law.
Your continued use of our Services after an updated Privacy Policy becomes effective constitutes acceptance of the updated Privacy Policy to the extent permitted by law.
17. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:
Review Scale
Email: [email protected]
Website: www.reviewscaleagency.com
Address: Bucks County, PA